- Customers shall pay for all equipment cost, sales tax, and shipping upon delivery, as invoiced by core3 Solutions.
- No equipment returns will be accepted by core3 Solutions unless accompanied by the original packaging and such return is within 30-days after delivery by core3 Solutions to the client. All equipment returns that were purchased from core3 Solutions are subject to a 15% restocking fee. Servers and special orders over $3,000 cannot be returned under any circumstance.
- core3 Solutions does not provide warranty coverage on any original parts (including software) or equipment sold to customers. Core3 Solutions warrants that its workmanship will be free of any defects upon completion of the work.
- Orders over $1,000 require a 50% deposit before the order can be placed; after the order is placed, the deposit is non-refundable.
- All cost estimates for orders of parts (including software) and equipment must be signed and approved by an authorized party before the order can be processed.
- Estimates provided to customers expire 30-days after the date that the estimate is provided.
- Customers not under a core3 Solutions maintenance plan may incur a travel charges as outlined in the core3 Solutions price guide.
- Customers not under a core3 Solutions maintenance plan must provide 24 hours notice of cancellation of service requests to avoid billing for a minimum of one hour service charge in accordance with the core3 Solutions Price Guide.
- On-site hours are billed on a per technician, per hour basis.
- Response time guaranteed under maintenance plans is for normal business hours, Monday thru Friday, and does not include Saturday, Sunday or Holidays identified by core3 Solutions.
- Helpdesk includes the following items:
- General software and hardware troubleshooting and diagnostics;
- Adding or removing printers from computers;
- Troubleshooting network connectivity or e-mail issues;
- Set permissions for users on network; and,
- Troubleshoot peripheral devices.
- Helpdesk does not include the following items:
- On-site or advanced remote support:
- Physical setup of new computers;
- Physical setup or on-site configuration of printers;
- Physical removal of computers and other peripherals;
- Troubleshooting network connectivity, software, or e-mail issues that require an on-site visit;
- Contacting service providers to correct connectivity issues;
- On-site troubleshooting and repair of computers; or,
- Replace parts or swap computers for existing computers.
- Advanced server and network configuration:
- Setup and configuration of network, internet and/or VPN;
- Server setup and configuration; or,
- Remote server work such as patches or software upgrades.
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