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Help Desk Technician 
Description

Full time HelpDesk position to provide technical telephone and in-person support to customers to help resolve  software and operating system issues by performing the following duties.

Responsibilities

Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email and in person.  Analyze, research, escalate and resolve computer software and hardware problems. Identify issues and ensure issues are properly documented and escalated to all appropriate departments.

Requirements
  • High School Diploma
  • Minimum 1 year job experience
  • Some college or technical trade school toward a degree in IT preferred.
  • Proficient in Microsoft Office Products and Windows.
  • Must posses a current Comptia or Microsoft Certification

 

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